RECORD’s Pilot Program Launch for Personal Injury Attorneys

Mockup of RECORD app on smartphones, showcasing its features for managing personal injury cases

RECORD is launching its pilot program for a select group of law firms on March 1. This exciting initiative is designed to help clients track and manage their personal injury cases more effectively and stay connected with their attorneys. By participating in this pilot program, law firms will witness firsthand how higher-quality information can lead to higher case values and increased client satisfaction. This innovative approach ensures that both attorneys and clients benefit from seamless communication and comprehensive case management.

How the Pilot Program Works

During the pilot program, RECORD will provide a white-glove setup and support experience tailored to the needs of participating law firms and their clients. Each client will receive an instructional video that guides them through the app’s features and functionalities, ensuring they can use it fully. Additionally, phone support will be available to address any questions or issues that may arise. Law firms will benefit from weekly reports detailing app utilization, support requests, and client feedback, enabling them to monitor progress and make data-driven decisions.

RECORD is committed to maintaining the highest standards of security and confidentiality for client information. As part of this commitment, the platform is 100% HIPAA-compliant, ensuring that all client data is protected according to stringent regulatory requirements. This focus on security gives both attorneys and clients peace of mind, knowing that their sensitive information is handled with the utmost care and protection.

Law Firm Participation

Participating in the pilot program requires a collaborative effort from law firms. Each firm is asked to:

  • Appoint a project lead who will oversee the implementation and ongoing management of the program within the firm.
  • Schedule a comprehensive training session for their team to ensure everyone is well-versed in using the RECORD app effectively.
  • Onboard 10 clients to the app, providing them with the tools and support they need to engage with the platform successfully.
  • Hold scheduled feedback calls to discuss the progress, address any challenges, and gather insights for continuous improvement.
  • Conduct a one-hour feedback and brainstorming session to identify strengths, weaknesses, and opportunities for enhancing the program.
  • Request feedback from their clients to gain valuable perspectives on the app’s functionality and overall user experience.

Structure of the Program

The pilot program is offered free of charge and will run for a duration of 90 days. This period allows participating firms to fully explore the benefits of the RECORD app without any financial commitment. At the end of the pilot, firms can continue using the app under a subscription model. The pricing is set at $10 per monthly active client, with no charges for inactive clients, making it a cost-effective solution for law firms of all sizes.

Decisions regarding continuation post-pilot will be based on several key factors, including the amount of time saved through the app’s use, the completeness and accuracy of the client records maintained, and the overall satisfaction of both clients and attorneys. These metrics will be measured throughout the pilot program to comprehensively evaluate the app’s impact. Standard terms and conditions and a non-disclosure agreement will apply to ensure a clear understanding of expectations and responsibilities.

How RECORD Will Help Your Case

We are eager to see the transformative results of the RECORD pilot program. The app is poised to help personal injury attorneys better serve their clients and achieve greater case outcomes by leveraging advanced technology and user-friendly design. The RECORD app streamlines case management enhances client communication and provides attorneys with the tools they need to deliver exceptional service.

If you’re a personal injury attorney looking to improve your workflow, enhance client satisfaction, and gain a competitive edge in the industry, this is an opportunity you won’t want to miss. Join us in shaping the future of personal injury technology and be part of a pioneering initiative that sets new standards for client-attorney collaboration.

For more information about the RECORD pilot program, please contact Kenny Eliason, CEO of RECORD, at kenny@recordclient.com. We look forward to welcoming you to our innovative program and working together to achieve outstanding results for your clients and your firm.

Written by Kenny Eliason on
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Kenny Eliason
As the CEO and cofounder of RECORD, Kenny is an experienced entrepreneur, public speaker, and legal expert. He regularly contributes his industry knowledge and insights on personal injury issues and their impact on the client experience to the RECORD blog. As a frequent presenter at conferences and events, Kenny provides valuable insights and actionable advice for the personal injury industry.